Message Hero FAQs

Groups (4)

How do I remove contacts from a group?

To remove members from a group first click on the Groups section. Click on the group you wish to edit and choose the Manage Contacts option. Select the members you wish to remove from the group and click on REMOVE FROM GROUP.

Message Hero Group Removal

How do I add contacts to a group?

Click on the Manage Contacts section of the group. Go to the Add More Contacts tab and select the new contact from your existing contacts which are listed at the bottom of that page.

Adding a contact to a group

How do I edit a group?

To edit a group first click on the Groups section. Click on the group you wish to edit and the options for editing will appear.

Message Hero Group Edit

How do I create a new group?

Go to the Groups Section and click on the ‘create group’ option. Select a name for your group.

Message Hero Add New Group

Contacts (8)

How do I upload my contacts?

To upload your contact use the following steps.

1. Click on the Upload Contacts option.
2. Select the file you wish to upload by clicking the ‘Choose your file’ option (to make life easier for yourself use the format suggested).
3. Click upload and your contacts will be ready to use on Message Hero.

Message hero Uploading Contacts

Why can’t I delete contacts?

Click on the contact and you will be given the option of opting out the contact. By doing this you will delete the contact from your lists.


What is an Opt-Out?

Opt-out is a shortened version of ‘opting out’. It means that a person has requested to be removed from your marketing list.

You can see the details of your op-outs in the Contacts section.

Message Hero Opt outs

How do I edit a contact?

To Edit your Contact simply click on the contact and you can amend the fields as necessary.

Message Hero Edit Contact

How do I create a new contact?

In the Contacts click on Create New Contact. Fill out the required fields including First Name, Last Name and Mobile Number. Click Save and your contact will be available to use on Message Hero.


Can I upload a spreadsheet of contacts?

Click on the Upload Contacts option on the side menu, below Contacts. To make life easier for yourself use the format suggested in the file that you are about to upload.

The click on the Choose Your File option, browse for your file, upload and your contacts will be ready to use on Message Hero.

Message hero Uploading Contacts

What is an Opt-in?

Opt-in is a shortened version of ‘opting in’. It means that a person has given permission to be sent marketing material.

Message hero Opt Ins

How do I remove duplicate contacts in Excel?

Removing duplicate contacts from your Excel file is easy if you have Excel 2007 or later.

1. Open Your Excel File.

2. Highlight all columns starting in the row below the headers.

Excel Remove Duplicates

3. Click on the ‘Data’ tab on the top menu. Uncheck all of your column names except for the mobile number column. This will mean that duplicated phone numbers will be removed, regardless of whether the names match.

Excel Remove Duplicates 2

4. You will be shown a message to tell you how many duplicates were removed from your list.

Excel Remove Duplicates 3

Messages (9)

How can I change my ‘From’ label?

In the compose view, you can type any word or number in the ‘From’ field and you will appear on your customers phones as this name. This is limited to 11 characters, so you may have to shorten your name to fit it. You must check the box to agree that you will not impersonate any person or entity or to misrepresent your affiliation to any person or entity.

Also, please bear in mind that using a name other than a valid mobile phone number will mean that your customers will not be able to reply to your messages.

How can I change my Message Hero From Label

How do I schedule a message to send later?

When you compose a new message, click ‘Send Later’ instead of ‘Send Now’. This will let you choose a date, time and frequency for the message. If you would like to send the message only once, but on a future date, you can choose ‘Repeat > Once’.

If you would like the same message to send repeatedly, you can choose to repeat hourly, daily, weekly, monthly or even annually. You can also set start and end dates if you only want your message to repeat for a specific period.

How do I schedule a text with Message Hero

FAQ: How do I opt-out from an SMS list?

If you wish to opt out from offers sent using Message Hero, simply text ‘STOP’ to 51772.

How do I know if my messages have been delivered?

You can check the status of your message on the Message Details page within the Reports section.

Message Hero Status report

How much does it cost to send a message?

Each SMS will cost 3.3p of your message credit.

Can I send a text message longer than 160 characters?

Regular texts contain up to 160 characters (interesting fact: the € symbol takes up two characters!).

Message Hero – similar to most mobile phones – has the ability to send long or “multi-part” texts. When you send a multi-part text, each part contains a maximum of 153 characters, and each part costs the same as a regular text i.e. 3.3p. There is a maximum of 3 parts meaning you can send up to 459 (3 x 153) characters.

So, there is no problem for you to go over the 160 character limit but it will cost you more credit.


How many characters can a text contain?

A standard text can have up to 160 characters. There are certain special symbols (e.g. €) that count as more than one character. The character counter on the Send Message page will take this into account so you will always know the length of your message before sending. Message Hero also allows you to send multi-part messages which can be up to 459 characters long (3 x 153 characters).

What happens if one of my recipients is abroad?

[accordion]Even if you want to send to somebody who happens to be trekking around the world, roaming with a local mobile carrier, we should still be able to deliver your message successfully and at no extra cost.[/accordion]

What is SMS?

SMS stands for Short Message Service and is a way for mobile phones to exchange short text messages. Standard text messages can be up to 160 characters but messages can be concatenated to provide up to 459 characters.

Keywords (1)

What is a keyword and how do I set one up?

A keyword is a short word unique to your business that your customers can text to 51772 in order to join your SMS contact list or send you a text. For example, if you own a café, you might choose the keyword ‘COFFEE’ and then ask your customers to text COFFEE to 51772 to sign up for your updates. Every Message Hero account comes with one free keyword. To get your Message Hero keyword:
1. Go to the menu on the top right hand side of the screen.
2. Choose ‘Keywords’ from the menu.
3. Type your chosen keyword – you will be told if someone has already chosen your requested keyword.
4. You can choose to link your keyword to a group, so all contacts who text it will be added to this group, and you will be able to send them all a message easily!
5. You can type an opt-in confirmation message if you wish. This will be sent to any customer who texts your keyword to 51772.

If you require multiple keywords, please call us.

Message Hero Keyword

Reports (1)

What reports can I see?

There are reports available to show the details of each message that you’ve sent including the status of each message and the number of opt-ins and opt-outs from your subscription list.

Message Hero Reports

Account (1)

Help I’ve forgotten my password!

No worries. You can reset your password at